Which term refers to the collection of measurable skills, abilities and personality traits that identify successful employees?

• A. Competency
• B. Character
• C. Education
• D. Experience

Answer: (A)

Competency describes the collection of measurable skills, abilities, knowledge, and behaviors that enable someone to perform a job successfully. A competency model outlines the capabilities and traits that predict performance, and these can be observed and assessed in real work situations—like communication, problem-solving, teamwork, and adaptability. This makes it a practical framework for hiring, training, and evaluating employees.

Character centers on moral qualities and integrity, education refers to formal learning, and experience means time spent in roles or tasks, but none of these alone captures the complete set of observable abilities and behaviors that indicate potential for success in a job.