What term defines the prescribed forms and practices of appropriate behavior?

• A. Etiquette
• B. Manners
• C. Protocol
• D. Courtesy

Answer: (A)

Etiquette defines the prescribed forms and practices of appropriate behavior in social and professional settings. It codifies how people should act in various situations—greeting others, dressing, speaking, dining, and conducting themselves in meetings—so these rules of conduct are followed. While manners refer to everyday politeness and courtesy to acts of kindness, etiquette is the structured system of rules that prescribes what’s proper in a given context. Protocol deals with official procedures and sequences for formal events, and courtesy is a general term for politeness but doesn’t capture the formal rule-set aspect. In this context, etiquette best fits the idea of established ways to behave.